Call Or Text

Terms and Conditions

Last Updated: November 11, 2026

1. Introduction

Welcome to Pacific Prime Shipping. These Terms and Conditions govern your access to and use of our website and vehicle transportation services.

By visiting our website, requesting a quote, or using our services, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue use of our website and services.

2. Our Transportation Services

Pacific Prime Shipping arranges vehicle transportation services by connecting customers with independent motor carriers.

Our services may include:

  • Open car transportation

  • Enclosed vehicle transportation

  • Door-to-door vehicle shipping

  • Dealership and auction transportation

  • Motorcycle transportation

  • Specialty vehicle transportation

  • Multi-vehicle and fleet transportation

Service availability depends on the vehicle, route, carrier availability, and other transportation requirements.

3. Quotes and Pricing

Quotes provided by Pacific Prime Shipping are based on the information submitted by the customer and the transportation details available at the time of the request.

Shipping prices may be affected by:

  • Pickup and delivery locations

  • Transportation distance

  • Vehicle size, weight, and condition

  • Open or enclosed transport

  • Requested pickup schedule

  • Seasonal demand and carrier availability

  • Special handling or access requirements

A quote is an estimate and may change if shipment details or transportation conditions change.

Any revised pricing should be communicated to the customer for review before proceeding with the updated arrangements.

4. Booking and Shipment Confirmation

Submitting a quote request does not automatically confirm a vehicle shipment.

A shipment is considered scheduled once the necessary details have been reviewed, the transportation arrangements have been accepted, and confirmation has been provided.

Customers are responsible for providing accurate contact information, vehicle details, and pickup and delivery addresses.

5. Independent Transportation Carriers

Pacific Prime Shipping operates as a vehicle transportation broker and coordinates shipments with independent motor carriers.

The carrier is responsible for the physical transportation of the vehicle, including pickup, loading, transit, and delivery.

Carriers are independently operated and are responsible for maintaining the applicable operating authority, insurance, and transportation documentation required for their operations.

Pacific Prime Shipping is not the actual carrier physically transporting your vehicle.

6. Customer Responsibilities

Customers are expected to:

  • Provide accurate vehicle information and shipment details.

  • Ensure the vehicle is accessible for pickup and delivery.

  • Remove personal belongings unless their transportation has been specifically approved.

  • Make arrangements for someone to release and receive the vehicle.

  • Disclose any mechanical issues, modifications, or unusual vehicle dimensions.

  • Review vehicle condition reports at pickup and delivery.

  • Communicate any changes to shipment details as early as possible.

Failure to provide accurate information may affect pricing, scheduling, or carrier availability.

7. Vehicle Condition and Inspection

The carrier generally performs a vehicle inspection at pickup and delivery. The vehicle’s condition is documented through a Bill of Lading or other applicable inspection records.

Customers should carefully review the documentation before signing and ensure that any visible damage or discrepancies are recorded.

If new damage is discovered at delivery, customers should document it on the delivery paperwork and notify the carrier and Pacific Prime Shipping promptly.

Any damage-related claim must follow the applicable carrier insurance policy and claims procedures.

8. Insurance and Liability

Transportation carriers are responsible for maintaining applicable cargo insurance for the vehicles they transport.

Insurance coverage, limits, exclusions, and claim procedures may vary by carrier and policy.

Customers should review the available insurance information before shipment confirmation and ask questions about any coverage concerns.

Pacific Prime Shipping can assist with communication and coordination, but coverage and claim decisions are subject to the applicable insurance policy and responsible carrier or insurer.

9. Pickup and Delivery Times

Pickup and delivery dates are estimates and may be affected by:

  • Weather and road conditions

  • Traffic or unexpected delays

  • Carrier scheduling

  • Route changes

  • Mechanical issues

  • Pickup or delivery location restrictions

  • Other circumstances beyond reasonable control

Pacific Prime Shipping will make reasonable efforts to communicate shipment updates when information is available.

Specific pickup or delivery times cannot be guaranteed unless expressly agreed to in writing.

10. Payments and Charges

Payment arrangements, accepted payment methods, and applicable charges will be communicated during the booking process.

Customers are responsible for paying the agreed transportation charges according to the payment terms provided for their shipment.

Additional charges may apply if shipment details change or special services are requested and accepted.

Any applicable additional charges should be communicated before they are applied.

11. Cancellations and Changes

Customers who need to cancel or modify a shipment should contact Pacific Prime Shipping as soon as possible.

Cancellation fees, deposits, refunds, and other applicable charges may depend on the booking terms and the stage of transportation arrangements.

If a carrier has already been assigned, dispatched, or has begun transportation-related services, additional charges may apply.

The cancellation and refund terms communicated during booking will apply to the confirmed shipment.

12. Door-to-Door Transportation

Door-to-door transportation means the carrier will attempt to pick up and deliver the vehicle as close as reasonably possible to the addresses provided.

Actual pickup and delivery locations may need to be adjusted due to:

  • Narrow or restricted streets

  • Low-hanging trees or overhead obstacles

  • Road access limitations

  • Local parking regulations

  • Safety concerns

  • Trailer size and maneuverability

If direct access is not possible, the customer and carrier may arrange a nearby safe and accessible location.

13. Personal Belongings Inside Vehicles

Customers should remove personal belongings from their vehicles before transportation.

Personal items may not be covered by the carrier’s cargo insurance and may be restricted by carrier policies or applicable regulations.

Any exception must be discussed and approved before pickup. Customers should not assume that personal belongings are accepted or insured.

14. Website Use and Accuracy

All information on the Pacific Prime Shipping website is provided for general informational purposes.

We make reasonable efforts to keep website content accurate and current. However, we do not guarantee that all information, pricing examples, service descriptions, or availability details will always be complete or up to date.

We reserve the right to update website content, service descriptions, and pricing information without prior notice.

15. Limitation of Liability

To the extent permitted by applicable law, Pacific Prime Shipping is not responsible for delays, losses, damages, or interruptions caused by circumstances outside its reasonable control.

Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Any transportation-related claim will be handled according to the applicable booking agreement, carrier documentation, insurance policy, and relevant legal requirements.

16. SMS and Mobile Communications

You agree to receive information messages (appointment reminders, account notifications, etc.) from Pacific Prime Shipping LLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email protected]. You can opt out at any time by replying STOP.

17. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and share personal information.

Please review our Privacy Policy to understand our information-handling practices.

18. Changes to These Terms

Pacific Prime Shipping may revise these Terms and Conditions when necessary.

Updated terms will be published on this page with a revised date. Continued use of our website after changes are posted indicates acceptance of the updated terms, to the extent permitted by applicable law.

19. Contact Information

If you have questions about these Terms and Conditions or our vehicle transportation services, please contact us.